This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
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Cancellations will only be considered if the request is made within 5 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers/merchants on the Platform and the shipping process has started. In such cases, you may reject the product at the doorstep.
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OXYHER ECOMMERCE RETAIL does not accept cancellation requests for perishable items such as flowers or eatables. However, a refund or replacement may be considered if the delivered product's quality is deemed unsatisfactory.
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In case of receipt of damaged or defective items, please report to our customer service within 5 days of receipt. Complaints about products not matching expectations must also be reported within 5 days.
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For complaints regarding products covered under manufacturer warranties, please contact the respective manufacturer directly.
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Refunds approved by OXYHER ECOMMERCE RETAIL will be processed within 6 days.
Return Policy
We offer refunds or exchanges within the first 3 days from the purchase date. Items must be unused, in their original packaging, and in the same condition as delivered. Products purchased on sale are not eligible for returns or exchanges.
Certain categories may be exempt from returns or refunds, as specified during the purchase. For approved return/exchange requests, an email will notify you once the returned item is received and inspected. If approved, the return or exchange will be processed as per policy.
Shipping Policy
Orders are shipped via registered domestic courier companies or speed post. Shipping occurs within 4 days of payment or as per the agreed delivery date. Delivery details are sent to the email address provided at purchase. Shipping costs (if any) are non-refundable.